Returns & Exchanges

At XECH, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for unused items in their original packaging. If your product is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

1

Initiate Your Request

Log into your XECH account and navigate to the 'Order History' section to select the items you wish to return and submit a request.

2

Prepare the Package

Securely pack the item in its original box with all accessories, manuals, and the original invoice to ensure a smooth inspection process.

3

Schedule a Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package.

4

Receive Your Refund

After our quality team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing